FAQs

 

DO I NEED TO CREATE AN ACCOUNT TO PLACE AN ORDER?

It’s totally up to you, you can choose to create an account or simply checkout as a guest.

 

WHICH COUNTRIES DO YOU SHIP TO?

We ship worldwide except for the following countries: Nigeria

 

DO YOU OFFER FREE SHIPPING?

We offer FREE STANDARD SHIPPING ON ALL ORDERS IN EUROPE

 

HOW LONG WILL DELIVERY TAKE AND HOW MUCH WILL IT COST?

Once you’ve placed your order, we’ll process, pack and send it within 1 (or maximum 2)  business days. Delivery time vary between 1 to 4 days depending on destination and the shipment method you select

 

WHERE DO YOU SHIP FROM?

All our packages are dispatched from our warehouse in Italy

 

WHAT PAYMENT METHODS DO YOU TAKE?

There are several ways to pay, including all the usual suspects: we accept Visa, MasterCard, American Express and Maestro. You can also choose to pay with PayPal.

 

WILL I HAVE TO PAY ANY DUTIES OR TAXES?

Customers may be liable for any customs and import duty, quotas, permits, product restrictions and other local requirements. These charges must be paid by the recipient of the parcel. Customs policies vary widely from country to country. Therefore we suggest that you check the requirements in your country before placing an order. We will not be liable for any custom or import duties. To help estimate any duties and taxes click try using this external www.dutycalculator.com

Good news for US consumers! Starting March 10, 2016, imports of merchandise up to USD 800 will be allowed into the United States free from duties and taxes.

 

CAN I CHANGE MY MIND OR AMEND MY ORDER ONCE IT’S PLACED?

We wouldn’t be human if we didn’t change our minds. Once your order is submitted, you can choose to cancel it until it is dispatched (normally the following day) . 

 

HOW CAN I TRACK MY ORDER?

You will receive a tracking number once your order has been fulfilled.

 

If we haven’t been able to answer your question or you have any other concerns, jump on live chat or please email us at info@lidovenezia.eu we'll be more than happy to help.

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