HOW DO I CANCEL/ADJUST MY ORDER?

If you would like to cancel your order or make any adjustments it is very important that you contact us right away. Please email us at info@lidovenezia.eu asking to ”CANCEL ORDER” or ”ADJUST ORDER” together with your order number in the subject field. If we do not receive a message directly after the order has been placed, we can not leave a guarantee that we have time to stop the shipment. If a canceled order has already been sent, the customer will be in charge of sending the item back. If an order is being refused by the recipient for an unknown/unapproved reason, we reserve the right to charge a fee of EURO 25 for the cost of returning the item by the carrier.


CAN I CHANGE MY DELIVERY ADRESS?

Yes, if you contact us before the item is shipped. Once the item is shipped it is difficult for us to re-arrange delivery but in either instance please contact us and we will see what we can do.


WHERE IS MY ORDER?

Once your order has been approved, you will receive an email confirmation with your shipping details and tracking number.


WILL I BE CHARGED TAX OR DUTY?

VAT (sales tax) is applied to orders dispatched to all EU destinations and UK.

For all other destinations prices import duties may apply on entry to the destination country. As the recipient you are responsible for all import duties, tax and administration charges that maybe applied by your local customs. These charges vary dependent on the country and if you are unsure we would recommend you contact your local customs office for more information.


WHAT COUNTRIES DO YOU SHIP TO?

Australia, Austria, Belgium, Canada, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Greece, Iceland Ireland, Italy, Japan, Jersey, Lithuania, Luxembourg, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Republic Of Korea, Russia, Singapore, Spain, Sweden, Switzerland, Thailand, UK (including Isle Of Man), United States.If your country is not noted above, please send us a mail at lidovenezia.eu@gmail.com and we will see if we can help.


IS MY PACKAGE INSURED?

All items are insured against theft and accidental damage whilst in transit from the Lidovenezia warehouse to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance. The customer bears the responsibility for items during returns and exchanges.


ANY QUESTION NOT ANSWERED ON ORDERS AND RETURNS ? CLICK HERE


ANY QUESTION NOT ANSWERED HERE? SEND US A MAIL  AT INFO@LIDOVENEZIA.EU